Limited Refund Requirements

To be eligible for Provider's limited refund plus $1,500, you must meet every one of the following requirements:

1. You must have been using the Services for at least five (5) months;
2. It has been no more than six (6) months and two (2) weeks since you bought the Services (date of first payment to Provider). Extra time is provided in the event of a system outage, account error, or ad account ban;
3. You must first obtain Provider's approval to change any of the provided campaigns, qualification questions, qualification settings, targeting, loan-program offers, or provided media (images and video);
4. You must spend a minimum of $40 per day on Ad Spend, each and every day for five (5) straight months, solely on the Recommended Advertising Campaigns (if Meta advertising is banned or restricted, you may use Google to spend the same amount);
5. You must have closed fewer than three (3) loans in the five (5) month period from Loan Seekers generated by the System. If you have closed three (3) or more loans — whether from paid ads, our organic marketing, our scripts, or the Trainings — the System has performed and no refund is owed;
6. You must conduct all your initial communications with Loan Seekers using the provided automated and scripted messages until they become a borrower or a loan application (1003) is submitted;
7. You have shown up on time for every booked appointment you receive, and calls for those appointments must have been made inside the CRM. If calls cannot be made in the CRM, you may call from a personal phone but must log all communication in the CRM notes;
8. You must not have deleted any contacts or conversations you have had with Loan Seekers inside the CRM;
9. You or an Authorized User must have called every Loan Seeker that responds a minimum of five (5) times in the first thirty (30) days of receiving that Loan Seeker (automated messages do not count). Communications must be performed inside the provided CRM, and you or an Authorized User must respond to all replies inside the CRM within seventy-two (72) hours. You should have no unread messages;
10. You must have completed the provided system training and Loan Seeker conversion training in the Training Portal located in the CRM;
11. You must use the provided CRM to track and update every Loan Seeker's status in the opportunities/pipeline section (New, Contacted, Pre-Qual, Application, Processing, Clear-to-Close, Funded);
12. You must be actively licensed (NMLS) and able to originate or broker loans in the markets you are advertising in for the entire five (5) month period;
13. You must reach out to Provider promptly if there is an error in your system, a system outage, or an ad account ban. Any messages regarding errors must be sent within twenty-four (24) hours of the error occurring;
14. You must retain support services for each and every month of the five (5) months;
15. You must have made all your payments on time;
16. You must submit a formal request for a refund with supporting evidence to team@conversionspark.io;
17. After you submit your formal request, you must communicate with Provider until a decision is made. Provider may ask for additional documentation, including CRM exports, ad account spend reports, and loan origination records;
18. If all the above requirements are met, Provider will refund the amount paid (directly to Provider) for the Services plus $1,500.

If you purchased the A.I. reactivation system only, you must meet the following requirements to be eligible for Provider’s limited refund:

1. You must have been using the Services for at least five (5) months;
2. It has been no more than six (6) months and two (2) weeks since you bought the Services (date of first payment to Provider). Extra time is provided in the event of a system outage or account error;
3. You must first obtain Provider's approval to change any of the provided workflows and A.I. scripts provided to you during your initial setup;
4. You must upload a minimum of two hundred (200) quality, skip-traced mortgage records per month (homeowner, refinance, or purchase-intent lists);
5. You must conduct all your initial communications with Loan Seekers using the provided automated and scripted messages until they become a borrower or a loan application (1003) is submitted;
6. You have shown up on time for every booked appointment, with calls made inside the CRM or logged in the CRM notes;
7. You must not have deleted any contacts or conversations inside the CRM;
8. You or the A.I. must have contacted every Loan Seeker that responds a minimum of five (5) times in the first thirty (30) days after upload, with all replies answered inside the CRM within seventy-two (72) hours;
9. You must have completed the provided system training, A.I. training, and Loan Seeker conversion training in the Training Portal;
10. You must have closed fewer than three (3) loans in the five (5) month period as a direct or indirect result of the Services, Trainings, or System;
11. You must be actively licensed (NMLS) for the entire five (5) month period;
12. You must report any system error or outage within twenty-four (24) hours of the error occurring;
13. You must have made all your payments on time;
14. You must have paid for and used support during the five (5) months. If you opt out of support, you are not entitled to a refund;
15. You must submit a formal request for a refund with supporting evidence to team@conversionspark.io and communicate with Provider until a decision is made;
16. If all the above requirements are met, Provider will refund the system setup fee.

Send your formal refund request, along with CRM exports, ad account spend reports, and loan origination records covering the full five-month period, to team@conversionspark.io. Requests submitted without supporting evidence will not be reviewed.

Conversion Spark does not guarantee a specific Loan Seeker cost, Loan Seeker volume, response rate, application rate, or funded-loan volume. Nothing on this page is a promise of income.